Providing assistance is our priority. Read more about our response to COVID-19 here.
Corona Virus (Covid-19)
Last updated: 18th November 2020
How we are responding to the coronavirus
We have taken a number of steps and measures to ensure the well being of our members and staff and to ensure We can keep delivering our service to you.
What We are doing:
We are still providing our members with assistance in the event of a breakdown. This is our priority.
Our recovery agents are following the current Government guidlines to keep our members safe in the event of a breakdown.
What we ask of you
Upon speaking to one of our team, if you are displaying any symptoms or have been diagnosed, please inform the operative as soon as you speak to them so We can make the necessary arragements and precautions.
Whilst We are fully operational and able to deliver a service, understandably this may not be as expedient as normal. Consequently we ask that you are patient and that we will strive to be with you as soon as possible.
With the current situation moving and developing so swiftly, We are keeping abreast of the siutation and how best we can serve our members. Ensuring we are still able to do so is our main priority and we have adequate processes in place to ensure this continues to happen.
All of our cover levels cover you in the event of having a flat, blown or punctured tyre.
If you have an accessible and serviceable spare wheel, along with any locking wheel nut key where applicable, an agent shall attend and change the wheel for you.
Should you not have any of the above, we can source a mobile tyre fitter whose callout charge is covered by your membership, but any tyre(s) or parts required are to be paid by yourself at the roadside or home address.
All of the memberships we offer are annual, 12 month, memberships.
The prices we quote are for the duration of your membership and are payable in one payment at the point of taking out cover as we do not offer any payment plans or direct debit facility.