Breakdown Cover

In the event of a breakdown please call us on 01945 586228.

As over 95% of our memberships are bought online we do not issue membership cards. We have also undertaken a survey of our members who feel that membership cards in this day and age are not necessary given the advent of mobile phones and modern technology. Whilst we advise to have your membership number to hand in the event of a breakdown, service will not be refused if you do not, as we are able to find your membership on other parameters such as your name, postcode or vehicle registration.

Our average attendance time is 60 minutes.

Either. Depends on the cover you are looking for. We are able to cover the vehicle specifically, meaning that no matter who is driving, as long as they are doing so legally and with your permission as the membership holder, they can call upon our service. Alternatively we can cover you as an individual, on any car you are driving or are a passenger in, subject to it being less than 15 years of age.

All of the memberships we offer here at Emergency Assist cover the vehicle and not you personally. This means that no matter who is driving the vehicle, as long as they are doing so legally and with your permission as the membership holder, they can call upon our service.

Unfortunately no. Our memberships carry a 46 hour inception period, which means that for the first 46 hours from when your membership commences, you will not be able to call upon our service. Please note that in the event you change your vehicle during the course of your membership the 46 hour inception period will reapply from when the change takes effect.

The prices we quote are for our annual pricing, providing cover for the year. However during the process of purchasing your membership you will be offered the option of spreading the cost over a monthly direct debit. By doing so, this not only helps you spread the cost, but you will also receive a range of additional benefits.

Road accidents (or RTCs) are not covered with our memberships as standard. However, during the process of purchasing your membership, you will be offered our Accident and Vandalism cover at an additional cost. Not only does this provide recovery in the event of an accident, but also should the vehicle suffer pothole damage, kerb damage, be immobile as a result of vandalism or as a result of damage to any of the vehicle's glass.

Unfortunately we are unable to assist. Please call your insurance company.

If you need to make a claim for reimbursement of costs for overnight accommodation, hire car or onward travel, please email your request, along with receipts and invoices, to [email protected]

We are able to cover any vehicle for any kind of use, however our online system currently only allows the purchase of memberships for cars, vans and motorcycles. If you require a quotation or cover for any other type of vehicle please contact us

For our Saver and Premium membership levels, there is no restriction on the maximum age of vehicle. For our Personal based membership, this provides cover in any vehicle under 15 years of age.

Unlimited. No matter the level of cover you opt for you are entitled to an unlimited number of callouts during the term of your membership.

All of our cover levels cover you in the event of having a flat, blown or punctured tyre. If you have an accessible and serviceable spare wheel, along with any locking wheel nut key where applicable, an agent shall attend and change the wheel for you.

Should you not have any of the above, after you are able to source a mobile tyre fitter to attend the call out charge of this shall be covered within your membership on a reimbursement basis of up to £70.00. But any tyre(s) or parts required are to be paid by yourself at the roadside or home address.

If you are towing a caravan or trailer at the point with which the vehicle covered breaks down, and the caravan or trailer is within the permitted dimensions (max length: 7 metres, max width: 2.44 metres, max weight: 3.5 tonnes), the caravan or trailer shall be recovered along with the vehicle if this is required. If, however, the caravan or trailer develops a fault and breaks down where there is no issue with the towing vehicle that is covered on the membership, then no attendance shall be granted.

Yes. Our memberships as standard cover the loss, damage or theft of keys. We cover the loss, damage or theft of keys, meaning that should you be unable to gain access to the vehicle, or start the vehicle, we shall recover the vehicle to a suitable place of repair.

Should you misfuel and put the wrong fuel type in your vehicle, our memberships entitle you to attendance by a specialist to drain the incorrect fuel type from the vehicle, flush the system and provide you with £20.00 of the correct fuel type. Should this fail to mobilise the vehicle you will be recovered to the nearest garage able to affect a repair.

We can but this is not a standard feature of our breakdown cover. When purchasing your membership, you will have the option to include our Parts and Labour cover, which will reimburse up to £500 for the repairs to your vehicle following a breakdown.

In the event your vehicle is recovered to a garage, and they are not able to repair the vehicle the same working day, we will offer either overnight accommodation, onward travel or replacement hire car. These are on a reimbursement basis, meaning that they are to be initially paid for by you, with receipt and invoices provided to us at a later date for reimbursement. We do not operate a pre paid card service of payment for these on your behalf. For further details of the limits, and conditions of each of the options, please refer to the appropriate membership wording.

If you have a prepaid code or voucher and you wish to redeem it, please click here.

For any changes relating to your membership, including change of name, vehicle and address, please click here.

If you make a change to your membership there will be a £5.00 administration charge to do so which is payable online when you process the change. If you add a vehicle to your membership, or change your membership level, there will be additional costs involved which you will be made aware of at the time of enquiring about the change.

When you process a request online to change your vehicle you will be sent revised documentation reflecting this shortly thereafter. The 46 hour inception period also applies when you change a vehicle on your membership, meaning you have to wait at least 46 hours from when you make the change to being able to call upon our service with regard to the new vehicle.